Shipping

Standard Ground Shipping charges will be applied to orders within the UK.

Royal mail standard delivery is used for small packages, whereas larger items are sent by courier.

Delivery is costed on a product by product basis (Based on weight and dimensions of Package).

Next Day Delivery can be arranged for orders placed before 1pm. Please ring to arrange this.

Please call or email for shipping arrangements outside the UK.

Terms and Conditions

Please read these Terms & Conditions carefully because they affect your rights and liabilities under the law, and by using the site you agree to be legally bound by them.

If you wish to clarify any item in these Terms & Conditions, please email info@performanceitalia.co.uk.

Introduction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. We adhere to various practices and regulations such as the Consumer Protection (Distance Selling) Regulations 2000, ensuring that consumers can easily and safely make purchases with Performance Italia. By providing your details to us on the site at time of ordering, you consent to us maintaining, holding and using such details for the purposes of processing your orders. We collect and maintain all data in accordance with the requirements of The Data Protection Act 1998.Your personal details will only be passed to other companies who are by necessity involved in processing and fulfilling your orders and will not be passed to any other third party for any reason.

Your Order

Please ensure that the various details you provide us with at the time of placing your order are correct and complete, and inform us immediately of any changes to the information that you provided when ordering. Certain Performance Italia products are manufactured to the vehicle specifications that you provide. Please note that we therefore cannot be held responsible for any input errors that you fail to correct before the construction of your product(s) has begun. Nor can we guarantee that late changes in order specifications can be accommodated.

Product Availability

Certain products from Performance Italia are bespoke items, hand made to customer specifications. We will always quote an expected production and delivery time; please contact us for expected production and delivery times for various products. Please note that estimated production and delivery times and capabilities are approximates only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. We shall inform you immediately when we are informed of any delay and agree a new delivery date with you. We recommend that you do not make any specific arrangements to have parts fitted until they have arrived.

Product Specifications

Certain Performance Italia product specifications may vary from the diagrams displayed on the website. We reserve the right to alter product specifications without any notification. In the rare event that the price of an item ordered has changed, due to specification changes, we shall contact you to agree to a new price before accepting payment. If you do not agree to the new price then we reserve the right to withdraw from the transaction.

Pricing and Taxes

The prices payable for goods that you order are clearly set out in the site. Should we have inadvertently incorrectly priced an item on the site, we will not be liable to supply the item at the stated price.

All prices on this website for all products and delivery costs are inclusive of VAT (Value Added Tax).

All orders placed will be invoiced and charged in GBP (£).

Our prices are subject to alteration without prior notification. In the rare event that the price of an item ordered has changed, after you have placed your order, we shall contact you to agree to a new price before accepting payment. If you do not agree to the new price then we reserve the right to withdraw from the transaction.

Delivery Costs

Delivery costs are charged in addition to any quoted/listed retail System prices. Costs are product specific and delivery is costed on a product by product basis (Based on weight and dimensions of Package)

Customs

When ordering goods from Performance Italia for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Performance Italia, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. It is also important to note that cross-border deliveries may be subject to opening and inspection by customs authorities. You should be aware that we have no control of such activities, and the consequences thereof.

Warranty

Every Performance Italia product is covered by the manufacturer’s warranty, from the date of delivery, unless otherwise stated. If you suspect a failure, with your Performance Italia product, please contact us immediately. If a Performance Italia supplied product develops a fault under the terms of the Performance Italia Warranty, we will normally arrange to repair or replace the product, as we deem necessary. Proof of purchase must be provided.

A replacement will only be issued once the product has undergone an initial technical examination and it has been determined that any faults manufacturing defects. The Performance Italia Warranty does not apply if, in the judgement of Performance Italia, the product fails due to accident damage, external impact, abuse or misuse, track race use, shipment, handling, storage, worn or faulty engine mountings/exhaust fitments, faulty location or installation, excessive vibration, internal explosion or backfire, maintenance in a manner not conforming to our instructions, modifications by persons other than ourselves, failure to perform through parts/items not supplied by us, non-standard use, or the fitting of the part to a vehicle for which it is not intended. Repair by anyone other than the manufacturer or an approved agent will void this Warranty.

The maximum liability of Performance Italia under this warranty is limited to the purchase price of the product covered by the warranty.

We will not accept responsibility for any inspection or repair costs involved in checking / repairing faulty exhaust fitments or engine mountings or any fitting / removal costs involved in warranty items/claims.

Disclaimer

Performance Italia shall not under any circumstances be liable to any person or company for any special, incidental, indirect or consequential damages, including without limitation, damages resulting from use or malfunction of the products, loss of profits or revenues or cost of replacement goods, even if Performance Italia or the customer is informed in advance of the possibility of such damages. Performance Italia shall not under any circumstances be liable to the purchaser, their vehicle or any third party, person or company for any damage, failure or injury that occurs during the fitting, use or removal of the products.

Cancellations

Certain Performance Italia products are a bespoke item, hand made to customer specifications. As such, in accordance with regulation 13 (c) of the Consumer Protection (Distance Selling Regulations) 2000, the right to cancel, or without reason return an order, by the customer is waived once certain products have been commissioned. Any refund payments, in part or in full, are payable solely at the discretion of Performance Italia.

All goods remain the property of Performance Italia until full and final payments have been received. Performance Italia reserves the right to cancel or refuse orders for any reason and at any time, at our sole discretion. Events beyond our reasonable control.

Though we will make every endeavour to comply with all relevant regulations and obligations, and supply products to you in accordance with these Terms and Conditions, we will not be held responsible for any delays or failures to comply with our obligations under these conditions if the delays or failures arise from any cause or event that is beyond our reasonable control. This condition does not affect your statutory rights.

We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. We shall inform you immediately when we are informed of any delay and agree a new delivery date with you, where possible.

Our Contract

When you place an order, it represents an offer to us to purchase a Performance Italia product (s). This offer is accepted by us when we send an e-mail, telephone, or fax confirmation to you confirming the receipt and details of your order, and that we have commissioned the construction of your Performance Italia. We maintain that, by confirming your order, you have unreservedly accepted our Terms and Conditions/contract of sale. All statements, guarantees or warranties in our terms of trading are in addition to your statutory rights.

Lost or Damaged Goods / Returning Goods

In the unlikely event that your Performance Italia product is lost or damaged in transit, please first contact us immediately before returning any items. Any damaged parcels/goods must be signed for as ‘damaged’ and reported to us on the day of receipt so that we can claim against the courier. Failure to do so will result in an unsuccessful claim – this is a rule imposed by them on us. If goods arrive damaged, please retain the original packaging for returning your Performance Italia product. We will normally arrange for a prompt collection or replacement, where necessary. Proof of purchase must be provided.

If, after some time subsequent to purchase, you feel that goods have apparently failed, solely through manufacturing defect, please contact us immediately. Under these circumstances you will normally be asked to send the product back to us for examination. Please package any such items carefully and return them, for your own protection, via a recorded and insured method of carriage. The cost of returning items in such circumstances is your responsibility, until the goods are found to be faulty under the terms of the Performance Italia Warranty, whereupon a maximum of �10.00 can be credited towards any delivery costs incurred by you. A technical diagnostic examination will be carried out prior to any repaired product or replacement product being shipped. Proof of purchase must be provided.

We will not accept responsibility for any fitting costs involved in warranty items.

Website Availability

Though we do our utmost to ensure that availability of this Web site and any electronic communications will be uninterrupted and error-free, due to the nature of the Internet this cannot be guaranteed. Your access to this website may therefore occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services, and we take no responsibility for any losses that you may incur during this period.

Payment

You can pay by credit or debit card though our secure payment system. It will be taken that your authority for payment has been given when you complete the order form. Your payment will be debited from your card account before the goods are dispatched to you. Our total liability to you will not exceed the total price of the relevant items.

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